Our NDIS Cancellation Policy at MyoActive, we are committed to providing high-quality care and ensuring each client receives the time and attention they deserve. To help us manage appointments effectively and minimise disruptions to our service, we’d like to inform you of our updated cancellation policy, effective from the 1st of September.

NDIS Guidelines

Under the NDIS Pricing Arrangements and Price Limits, service providers are permitted to charge 100% of the service fee for a Short Notice Cancellation or no-show. A cancellation is considered short notice when:

• A participant does not attend within a reasonable time of the scheduled session, or is not present at the agreed location when the provider arrives; or
• Less than seven (7) clear days’ notice is given.

MyoActive Cancellation Policy

While NDIS allows for a seven-day notice period, MyoActive applies a 48-hour cancellation policy to ensure flexibility for our clients. This means:

• If you are unable to attend your appointment, please provide at least 48 hours notice to avoid being charged the full consultation fee.

We understand that unexpected situations can arise, and we genuinely appreciate as much notice as possible. This allows us to offer the appointment to another client who may be waiting for care.

This policy is designed to ensure fairness to all clients and to respect the time our practitioners dedicate exclusively to your care.