Refunds

Refunds Policy

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt.

We will issue a refund on receipt, or exchange the item for a different product if preferred.

Shipping is only refundable if you receive faulty goods, this relates to myoactive movement gear products only.

Shipping Questions

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

MyoActive Shipping Times:
Our high grade premium Movement Gear is shipped out directly from Melbourne, Australia (AU).

Australian Shipping Times: Within 7 Working Days (3-7)

If your order still hasn’t arrived within those shipping times, please contact support at info@myoactive.com.au (we will work to track your order and resolve the issue effective immediately!)

Wholesale Pricing

If you’re looking for serious Movement Gear and industry knowledge, look no further.

Our awesome team are incredibly experienced in assessing the needs for physiotherapist clinics, chiropractic, osteopath, myotherapy, commercial gyms, crossfit boxes, hotel gyms etc. and finding the best solution for your space and budget requirements.

Please note: Refunds are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Returns for incorrect products are accepted within 7 days of purchase. We only accept returns for other items or a credit note. The buyer agrees to cover the cost of postage for a returned item, we will accept the charges of sending back the replacement. We will assess refunds on a case by case basis.

We accept returns for faulty products only, which should not happen as our products are chosen by allied health professionals. Items that are returned must be in 'as new' condition. We do not accept returns on items which have been washed / used in any way. Returns must be actioned within 14 days.

Refunds are only given for faulty stock.

In any other case we offer store credit. We are proud to be producers of high quality movement gear - if there are any problems you encounter with our products or services, please let us know via email - info@myoactive.com.au

We will always work with customers to resolve any issues.

I ENTERED THE WRONG SHIPPING ADDRESS IN MY ORDER, WHAT CAN I DO?

If you have entered the wrong shipping address into your order, and your order has been placed, please contact our staff immediately at info@myoactive.com.au – our staff ships out items within 48 hours, so if an item gets sent out to the wrong address supplied, we cannot recover those losses.

DO YOU SHIP TO MY COUNTRY?

For now our MyoActive Premium Movement Gear range ships out Australia Wide.

I RECEIVED THE WRONG ITEM

In the rare case that our staff have sent you the wrong item that you requested, please contact our friendly staff at info@myoactive.com.au with your relevant contact information and Order ID number, and we will have you return the item (free of charge), and ship out the correct item as soon as we’ve received the incorrect order.

We will always work with customers to resolve any issues 🙂

View our Facebook or Instagram Page to see our products in action.

MyoActive Staff

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